Appointments

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If you have booked a special event hairstyle we recommend you have your hair washed and dried the night before or the morning of the appointment. A heat protectant can be used but do not apply any oil, serum, mousse, hairspray... Please do not use any other hot styling tools such as straightening irons.

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Cancellation policy & deposits

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We understand that sometimes you need to cancel/reschedule an appointment, so if you do need to do so please give us a 48hr notice (30 days for on-site special event hairstyles bookings), before your appointment date.

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Please understand that if you do not give us any notice, we miss the opportunity to fill the appointment time with someone else, therefore you may be charged full cost of your original appointment.

 

Style au Natur'Elle reserves the right to request a deposit or the full service amount to be paid upfront for any other services and products.

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Refunds

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Refunds are not offered for services already provided. If you are unhappy with your hair please let us know within 7 days after your appointment and we'll organise to have the service re-done at no cost. This excludes a change of mind.

Retail products are refundable if unopened and undamaged within 7 days of purchase.

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Health and Safety

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Please let me know if you are feeling unwell. Your appointment may need to be rescheduled.

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Please note, certain illnesses and medications can alter the result of colour services. Please let us know if you have had a recent surgery and/or are under specific medication known to have an impact on your hair. It has been reported that people whom are or have been infected with the corona virus have seen their hair react differently to hair dyes. Style au Natur'Elle takes no responsibility in the event of a colour product not reacting the way it should.

 

We will perform a skin test for any new client 48hrs minimum before the appointment. If you are known to react to hair dyes or haven't had a colour service in a long time then a skin test is required.

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External contractors

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Style au Natur'Elle is happy to recommend other local vendors and provide contact details of Make-up Artists, Photgraphers and more. 

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Payment methods

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Style au Natur'Elle accepts the following payment methods: Card/Bank transfer/Pay ID/Cash

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These terms and conditions may change without notice.

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